Effective Date: June 2026

Twisted Sistah Beads is committed to providing a clear and fair return process for all customers. This Returns and Refunds Policy explains how returns, exchanges, and store credit are handled when you make a purchase from our website.

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Return, Exchange & Store Credit Policy

At Twisted Sistah Beads, we want you to be happy with your purchase. Please review our policy carefully before placing your order.

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Returns & Exchanges

Twisted Sistah Beads does not offer refunds on purchases.

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Eligible items may be returned or exchanged for store credit.
 

To request a return or exchange, please contact us within 3–5 business days of receiving your order with details of your request.

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Return Eligibility

To qualify for a return or exchange:

• Items must be unused and in their original condition.

• Return requests must be submitted within 3–5 business days of delivery.

• Approval must be received before returning any merchandise.

• Customers are responsible for return shipping costs.
   

Returned items must be free from signs of use, damage, alteration, or repackaging beyond what is necessary to inspect the product.

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Damaged Merchandise

If your order arrives damaged, please contact us within 3 business days of delivery and provide clear photographs of the damaged item(s) and packaging.

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Damaged merchandise is not eligible for exchange. Depending on the situation, customers may be asked to retain or discard the damaged items.

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Incorrect Items Received

If you receive an item that is different from what you ordered, please contact us within 3 business days of delivery. We will review the issue and work with you to resolve it as quickly as possible.

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Store Credit

Approved returns may be issued as store credit for future purchases.
 

Store credit:

• Has no cash value

• Cannot be redeemed for cash

• May be used toward any eligible future purchase

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Limited Inventory & Clearance Items

Because many items are part of a limited inventory clearance, exact replacements may not always be available.

In such cases, store credit will be issued instead of an exchange of equal value.

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Order Changes & Cancellations

Orders may be modified or canceled prior to shipment.

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Once an order has been processed or shipped, it cannot be canceled or modified.

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If you need to make changes to your order, please contact us as soon as possible and we will do our best to accommodate your request.

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Product Color Disclaimer

We do our best to display product colors and finishes as accurately as possible. However, variations in screen settings, lighting, photography, and manufacturing batches may cause slight differences in color. These variations are normal and are not considered defects or grounds for return or exchange.

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Digital Products 

Due to the nature of downloadable products, any digital files such as patterns or instructions are non-refundable and non-exchangeable once accessed or delivered.
 

Unauthorized Returns

Returns sent without prior approval may be refused and returned to the sender at the customer’s expense.

Questions

If you have any questions regarding your order, please contact us before initiating a return or exchange request.

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